We, InSync.Ai Inc., (“Insyncai”, “we”, “us”, “our”) are the owners of the website www.insyncai.com (“Website”). Insyncai is incorporated in the state of Delaware and has its registered office at 2809 Gardendale Drive, San Jose 95125, CA, United States. Insyncai provides its clients AI powered customer & agent experience automation, insights &intelligence services (“Services”).
We respect data privacy rights and are committed to protecting personal information collected on this Website. This Privacy Policy (“Privacy Policy”) sets forth how we collect, use and protect the personal information collected on this Website.
PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY CONTINUING TO USE THE WEBSITE, PROVIDING US PERSONAL INFORMATION, YOU CONSENT TO OUR USE OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THE TERMS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, YOU MAY WITHDRAW YOUR CONSENT OR ALTERNATIVELY CHOOSE NOT TO PROVIDE YOUR PERSONAL INFORMATION ON THE WEBSITE. SUCH AN INTIMATION TO WITHDRAW YOUR CONSENT CAN BE PROVIDED BY EMAIL ON privacy@insyncai.com.
IF YOU ARE ACCESSING THE WEBSITE ON BEHALF OF A THIRD PARTY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH THIRD-PARTY TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY AND, IN SUCH AN EVENT YOUR USE OF THE WEBSITE SHALL REFER TO USE BY SUCH THIRD PARTY. IF YOU DO NOT HAVE SUCH AN AUTHORITY (TO PROVIDE ANY PERSONAL INFORMATION OF A THIRD PARTY) OR DO NOT AGREE TO THE TERMS OF THIS PRIVACY POLICY, THEN YOU SHOULD REFRAIN FROM USING THE WEBSITE.
This Privacy Policy is an electronic record in the form of an electronic contract being compliant and construed in accordance with data protection laws of the applicable jurisdictions.
“User(s)” “you”, “your”shall mean individuals that use/access the Website and avail the services through the Website.
We may collect certain Personal Information when you access/use our Website, when you request for a demo of our Services, when you write to us on email and when you call us.We may collect information including but not limited to name, email address, contact number, company name. We may also collect your Personal Information when you access social media pages operated by us on Facebook, YouTube,Instagram, Twitter, and/or LinkedIn.
We use cookies and/or similar in-house and third-party tracking tools to track user traffic patterns. Tracking tools also used are beacons, tags and scripts to collect and track information and to improve and analyse our Website and our Services. You may choose to disable cookies through your browser settings. For more information, please refer to our cookie policy.
The User undertakes that he shall be solely responsible for the accuracy, correctness ,or truthfulness of the Personal Information shared with us whether of its own or any third party. In the event the User is sharing any Personal Information on behalf of a third person, the User represents and warrants that he has the necessary authority to share such Personal Information with the Company, obtained a written consent from such third party and the Company shall not be responsible for verifying the same. The User understands and acknowledges that such Personal Information shall be subject to the terms and conditions of thisPrivacy Policy.
We use yourPersonal Information for the following purposes:
i. to inform you about our Services and to respond to your requests;
ii. for the creation or development of business intelligence or data analytics in relation to the Services provided by us;
iii. to process transactions with you;
iv. to provide you with a better experience when you access our Website and to improve the Services;
v. to process job applications (if you apply for a position with our organization);
vi. to maintain and manage our Website;
vii. to manage our relationship with you;
viii. to communicate with you and to send you e-mail newsletters;
ix. for internal record keeping;
x. and to comply with our legal or statutory obligations.
We do not sell, rent, share,distribute, lease or otherwise provide your Personal Information to thirdparties, without your prior consent. Keeping this in mind, we may disclose yourPersonal Information in the following cases:
i. Affiliates: We may provide your Personal Information to our affiliates to enable them to improve the offerings, provide feedback and respond to their queries.
ii. Service Providers: We may share your Personal Information with the service providers who work with us in connection with operating the Website and/ or providing the offerings. All such service providers are subject to stringent confidentiality restrictions consistent with this Privacy Policy.
iii. Merger or Acquisition: We may transfer your Personal Information if we are acquired by another entity, or if we merge with another company or transfer a part of our business, including the Website, to a third party. Any such third party or resultant entity that receives your Personal Information shall have the right to continue to use your Personal Information in line with the purposes set out herein. In the event of such a sale or transfer, we may notify you.
ix. Legal and Regulatory Authorities: We may disclose your Personal Information in order to comply with our legal obligations/ court orders/ requests by Govt. authorities.
We will retain User’s Personal Information as long as it is required to be retained for the purpose of provision of the Services. We may also retain and use User’s Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Our technical and organizational measures for security are SOC II certified. Your Personal Information is stored on third-party cloud infrastructure. Although we provide appropriate firewalls and protections, we cannot warrant the security of Personal Information transmitted as these systems are not hack proof. Data pilferage due to unauthorized hacking, virus attacks, technical issues is possible, and we will take necessary measures to mitigate such events.
You have the right to access Personal Information in our possession, right to have us rectify or modify any such Personal Information, right to have us erase/delete yourPersonal Information, right to restrict us from processing such PersonalInformation, right to object to our use of Personal Information, withdraw consent at any time where we are relying on consent to process PersonalInformation. Depending on the nature of the request, we may ask you to complete a Personal Information request form or seek certain details to verify the request. All requests for Personal Information will be handled within a reasonable period of time. If you would like to exercise ANY of these rights, please contact privacy@insyncai.com.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure. Requests to access, change, or remove your information will be handled within thirty (30) days.
We may send you communications including but not limited to (a) notices about your use of our Website and Services, including those concerning violations of use, (b)updates, (c) promotional information regarding our Services, and (d)newsletters. You may opt out of receiving promotional emails and newsletters from us by following the unsubscribe instructions provided in those emails.Alternatively, you can opt out, at any time, by emailing privacy@insyncai.com with your specific request.
Residents of the European Union (“EU”) and United Kingdom (“UK”) should note that this Privacy Policy has been updated in accordance with the requirements of the EU General Data Protection Regulation (the “GDPR”) and the UKGDPR, the United Kingdom Data Protection Act 2018, the Privacy and ElectronicCommunications Regulations, and any regulation superseding any of the foregoing(“UK Privacy Laws”). As per the provisions of the GDPR and UK PrivacyLaws we shall be considered the Controllers of the Personal information collected as a result of your use / access of the Website and Processors of thePersonal information collected as a result of your use / access of theServices.
LegalBasis (for EU residents and UK residents): We will not process your Personal Information without a lawful basis to do so. We will process yourPersonal Information only on the legal bases of consent, contract, or on the basis of our legitimate interests, provided that such interests are not overridden by your privacy rights and interests.
Transfer of your personal information across borders (for EU Residents): The Personal Information we collect (of EU and UK residents) is stored on servers located in the EU region. Personal Information might be processed outside theEU and UK. We collect and transfer Personal Information outside the EU and UK in accordance with the provisions of the GDPR and UK Privacy Laws. If you have questions, please contact privacy@insyncai.com.
YourRights (For EU and UK Residents):
You have the right to request us:
a. to let you know what Personal Information belonging to you,
b. we hold in our possession,
c. withdraw consent at any time where we are relying on consent to process your Personal Information,
d. right to have us rectify or modify any such Personal Information,
e. right to have us erase/delete your Personal Information,
f. right to restrict us from processing such Personal Information,
g. right to object to our use of your Personal Information,
h. you have the right to lodge a complaint with a data protection authority. UK residents have the right to make a complaint at any time to the InformationCommissioner’s Office (“ICO”), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. We may need to request specific information from you to help us confirm your identity or also contact you for further information in relation to your request. If you would like to exercise ANY of these rights, please contact privacy@insyncai.com.
GoverningLaws: For any EU and UK residents, this Privacy Policy shall be governed respectively by the provisions of the GDPR and UK Privacy Laws.
This Privacy Policy shall in all respects be governed by and construed and enforced in accordance with the laws of California.
Our Website may contain links to other websites/platforms/applications of your interest. Please note that we do not have any control over such other websites/platforms/applications, and you will be accessing these websites/platforms/applications at your own risk. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites/platforms/applications and those are not governed by this Privacy Policy. You should exercise caution and look at the privacy policy applicable to such websites/platforms/applications.
We do not collectPersonal Information from children under the age of 16 years without the prior, verifiable consent of his or her legal representative. If the legal representative of the child discovers that the child has provided us withPersonal Information, we request the legal representative of the child to contact us privacy@insyncai.com to have the Personal Information deleted.
Please revisit this page periodically to stay aware of any changes to this Privacy Policy, which we may update from time to time. If we modify this Privacy Policy, we will make it available through the Website and indicate the date of the latest revision. If such modifications materially alter your rights or obligations hereunder, we will make reasonable efforts to notify you of the change via email or through our Website.
If you haveany questions or concerns or grievances regarding this Privacy Policy, or wish to withdraw your consent in relation to the processing of your PersonalInformation you can reach out to our appointed grievance redressal officer via email at privacy@insyncai.com.
OurEU GDPR Representative is:
Rickert Rechtsanwaltsgesellschaft mbH - Insyncai, Inc. -
Colmantstraße 15
53115 Bonn
Germany
art-27-rep-insyncai@rickert.law
Our UK GDPR Representative is:
Rickert
Services Ltd UK - Insyncai, Inc. -
PO Box 1487 Peterborough
PE1 9XX
United Kingdom
art-27-rep-insyncai@rickert-services.uk
Indiqube Orion
4th Floor,
24th Main, HSR Layout,
Bangalore-560102
India
