AI Chat technology done for you

Automate an upgrade to your customer experience and reduce customer support cost.

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Training Your Custom AI

Training Your Custom AI

AI is perishable.  AI needs to be trained, and then it needs to be retrained. Insync’s FAQ Engine utilizes proprietary machine learning and natural language models to generate questions and answer pairs.

To Be Human Like

Insync.AI has multi-dimensional context awareness and sentiment awareness. It can change subjects like humans change their thoughts and can sense when a user is getting frustrated. Every client can adjust when a user is passed off to a live agent based on our sentiment analysis.

To Be Human Like
Speak To Customers In Their Language

Speak To Customers In Their Language

Your customers talk about your products in a specific way. We learn their language, in any language. Insync.AI’s AI is N-Lingual and it can even work when users mix two languages in one sentence such as Spanglish (Spanish and English) or Hinglish (Hindi and English).

With Market Leading NLP

Insync.AI’s proprietary NLP models benchmark 25% more accurately at understanding Intent than DialogFlow and Lex.

With Market Leading NLP

AI That Learns

Automate Intelligence by deploying our Learning Engine that constantly improves with every user interaction and watch ROI improve over time automatically.

AI That Learns

Intent Driven Product Discovery

Serve up the products your customers want with context aware intent based discovery.  Make every search a conversation.

Intent Driven Product Discovery
Upsell & Transact In Chat

Upsell & Transact In Chat

Make automated Support a sales channel and provide Sales Assistance 24/7 with AI that can act like a personal shopper.

In A Truly Omni-Channel Experience

AI Chat on your website, in your mobile App, via Text or SMS, or in Social Channels such as Facebook and WhatsApp - Insync.AI can connect with your customers where they are.

Web
In App
IVR
Messenger
Voice Assistant

Infinitely Scalable And Elastic

Each client’s micro-cloud instance can handle spikes in traffic, such as during an outage, without missing a beat.  Our AI is like having an infinite number of agents available to take calls when you need them.

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Seamless integration with your tech stack

Insync.AI is a full integration partner of all leading CXM (Customer Experience Management) tools, CRM’s, and other components of eCommerce tech stacks so that Agent handover and case creation is flawless. If we are not already integrated - just give us a data end point and we will build the integration on our end.

Logo Shopify
Logo Zendesk
Logo LiveChat
Logo Kustomer
Logo Sprinklr
Logo Nice inContact

Powers Smooth Agent Handoff Or Email Case Creation

When we do pass a Chat off to an agent, it is through our integrations. Your support team keeps working within their current platform with no new training required.

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Measure CSAT

Compare Virtual Assistant Sessions, Human Agent Sessions, and Combination Sessions to stay on top of your customers’ success.

Measure CSAT

Totally Secure & Soc 2 Compliant

Insync works without storing any PII and scrubs itself regularly to erase anything that may have been input by accident.

Totally Secure & Soc 2 Compliant

Granular &
Customizable Reporting

See the trends and details of every interaction in real time.  
Learn more about our Reporting capabilities.

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Get Always On - White Glove Service

Get powerful business insights generated by our AI and enhanced by our Data Science team delivered to you on a weekly basis from your Insync AI Expert.

We can help you get the same powerful insights

Sign up today for a free demo to see how